Norvia Limited ("Norvia", "we", "us", or "our") provides goutpal. This Privacy Policy describes how we collect, use, disclose, and retain information when you use goutpal or contact us about the app.
Scope
This Privacy Policy applies to goutpal. It does not apply to third-party services that we do not own or control, including app stores, payment providers, external websites, and third-party services that may be linked from the app.
Information We Collect
Depending on the features you use, we may collect account and contact information, profile or preference information, support messages, feedback, and other information you choose to provide.
We may collect app activity, device information, approximate technical location, app version, device identifiers, log data, diagnostics, crash reports, and performance information to operate, secure, maintain, and improve goutpal.
If goutpal offers paid features, Apple or another applicable app store or payment provider may process purchases and subscriptions. Norvia does not receive full payment card details from Apple in-app purchase transactions.
How We Use Information
- To provide, operate, maintain, and improve goutpal.
- To create, authenticate, and manage accounts, where account features are available.
- To provide customer support and respond to user requests.
- To monitor reliability, diagnose issues, prevent abuse, and protect security.
- To process transactions, manage subscriptions, and verify purchase status where applicable.
- To comply with legal obligations and enforce our terms.
Legal Bases
Where applicable law requires a legal basis for processing, we rely on one or more of the following: performance of a contract, our legitimate interests, consent, compliance with legal obligations, and protection of rights, safety, and security.
Third-Party Services
We may use service providers for hosting, analytics, diagnostics, crash reporting, authentication, payment processing, customer support, security, and other operational purposes. These providers may process information on our behalf or according to their own terms, depending on the service.
Tracking and Advertising
We do not sell personal information. We do not track users across other companies' apps or websites for advertising purposes without any consent required by Apple and applicable law. If goutpal later includes advertising or tracking features, we will update this Privacy Policy and the App Store privacy information as required.
How We Share Information
We may share information with service providers, app stores, payment processors, professional advisers, authorities where required by law, and parties involved in a merger, acquisition, financing, reorganization, or sale of assets. We may also share information to protect users, Norvia, and others, or with your consent.
Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide goutpal, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the reason it is processed.
Your Rights and Choices
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. If goutpal offers account creation, account deletion will be available in the app or through the support channel listed below.
Security
We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
goutpal is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.
International Transfers
Norvia and its service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact
For privacy questions or requests, contact Norvia Limited through team.norviacore.com.